Buyer & Investor / Support

Support

Raise and track support tickets with Xetus client services.

Open tickets
2
3 lifetime
Resolved
1
Closed by client services
Average response
under 4 hours
Institutional service level
Assigned agents
2
Client services and legal
Raise a ticket for data-room access, NDA workflow, financing or reporting issues.
RefSubjectCategoryPriorityCreatedAgentLast updateStatus
SUP-01Data room download restriction on Northbridge financialsData roomHigh2026-11-11Xetus Client Services2026-11-12In progress
SUP-02Add second signatory to NDA workflowNDAMedium2026-11-06Xetus Legal Support2026-11-08Resolved
SUP-03Export audit trail for committee packReportingLow2026-11-02Xetus Client Services2026-11-03Awaiting response